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Introduce AI to Azure to allow users' full creative freedom

Year

2023→2025

At

Microsoft Azure

Role

Product designer

Tool

Figma, Copilot

Location

Seattle, WA

Interactive prototypes

User flow

AI intergration

View product site

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WHAT DID WE TRYING TO SOLVE

WHAT DID WE TRYING TO SOLVE

WHAT DID WE TRYING TO SOLVE

WHAT DID WE TRYING TO SOLVE

My team integrated AI to existing Azure experience to empower user build anything on their mind

P1 Onboarding

P1 Onboarding

AI can guide new users to learn about Azure

P2 Debugging

P2 Debugging

AI debugging

P3 Creation

P3 Creation

Create new workload with AI

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USER NEEDS

USER NEEDS

USER NEEDS

USER NEEDS

Our targeted audiences are engineers from entire Azure platform and new cloud users

Our targeted audiences are engineers from entire Azure platform and new cloud users

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Discovery of the Right Workload

Without guidance, new users don’t know which workload to start with, or still spending a long time looking.

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Debugging Blind Spots

When something fails, users get cryptic error messages without clear next steps slowing down their progress.

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Workload Fit & Tailoring

Even with workloads, advanced users sometimes can’t find an exact fit — they need more personalized options.

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MILESTONES

MILESTONE

MILESTONES

MILESTONE

I broke down ambigous goal into design milestones.


Features in deployment page were designed and rolled out gradually, based on technical feasibility. We shipped it in phases to gather quick feedback from users and leadership.

I broke down ambigous goal into design milestones.


Features in deployment page were designed and rolled out gradually, based on technical feasibility. We shipped it in phases to gather quick feedback from users and leadership.

ITERATION TIMELINE

ITERATION TIMELINE

ITERATION TIMELINE

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DESIGN

DESIGN

DESIGN

DESIGN

DESIGN

AI components

AI components

AI components

AI components

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IMPACTS

IMPACTS

IMPACTS

IMPACTS

After the implementation of AI suggestions and AI debugging on Azure

1.25x

1.25x

Increase in traffic from AI suggestions to deployment

15% faster

15% faster

Users resolve errors with AI debugging

25% less

25% less

Abandoning their task after hitting a failure

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AI DESIGN GUIDELINES

AI DESIGN GUIDELINES

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Pre-flight validation

Auto-checks before run. If any fails, we don’t run. Every step is auditable.

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Always review changes

AI generates a change set with reasons. Nothing runs until users accept per change or apply all.

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De-risk uncertainty and hallucination

Low confidence or policy risk → auto-fallback to structured flow.

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Easy rollback

One-click Undo.

Design goals

1A

Reducing deployment steps for deploying workloads

1B

Making workload deployment easier to understand

Challenges

2A

Redesigning Azure's product logic from many resource deployments on to one packaged deployment based on the usage scenarios

2B

Building together with my engineering partner, design solutions are fully functional and adapted to engineering restriction.